HOW TO ORDER

Ordering from us is simple and straightforward. Place your items in the basket using the ‘Add to basket’ button, then go to ‘View basket’ when you have finished shopping.

You shall be asked to select your delivery option, either by collection from selected outlets in Johannesburg, or by courier, the cost of which shall be included in your final basket.

Once you have approved the artwork and made payment accordingly, our target turnaround time is one week artwork approval to dispatch.

 

PAYMENT

Payment is via eft and goods will only be despatched once payment is cleared.

 

RETURNS & REFUNDS

As our products are personalised to your specification, we are not able to accept returns or offer refunds except in the very unlikely case of faulty products

 

PRIVACY POLICY

This policy sets out how Tok Tokkie uses and protects any information that you give us when you use this website as we are committed to ensuring that your privacy is protected.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

In addition to the information which you supply to us, information and data may be automatically collected through the use of cookies. Cookies are small text files the Site can use to recognise repeat users and allow to improve the Site for you. Cookies also allow us to count the number of unique and return visitors to our Site.

You can configure your Internet browser to accept or reject certain cookies or inform you when a cookie is saved

 

PRODUCT SIZES

We use universal print sizes and international standards for most of our products.

 

PHOTOGRAPHS

Photographs that are used for personalised products should be not less than 500 kb, and no larger than 1.5 megabytes per photo.